![]() Fill in your new password and click confirm!.Click “ Import File” and navigate to where you downloaded file received from support.Click the Forgot Password letters on the bottom right of the SADP tool as we did in Step 2.Open the SADP tool and select your device.Step 5: Importing the file you received from support Feel free to step away after this point until you receive an email from us with your new file.) (You will receive the file the following business day. We will then generate, and send you a new XML file linked to your device’s serial number used to reset a device’s password within the SADP tool in step 5. ![]() Contact us at attach the XML file created by the SADP tool to the email.Step 4: Contact and send the file to our support team. ![]() ![]()
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